Frequently asked questions

Q ‘How do I get care?’

A

Telephone us and we can discuss your needs in the first instance. This will enable me to decide if we have the capacity to fulfil those needs. If that is agreed, I will come out to meet you and any family or representatives for an assessment.

Q ‘What will happen at the assessment?’

A

Lots of paperwork!! Don't worry I will complete it for you. I will be making sure that the care plan is right for you; that your needs and desired outcomes will be met by our team; that your home is safe for you and the CareWell team; that any equipment we are to use is fit for purpose. Generally talk over what your expectations are. Talk through your fears or apprehensions and try to alleviate these.

Q ‘Will I have to pay?’

A

Yes is the short answer. You can apply for financial help in the form of benefits i.e. Attendance Allowance. Retrospective invoices are sent to you or your family / representative every 4 weeks.

Q ‘Will you take over my life and treat me like a child?’

A

No – we may from time to time tell you about a hazard or a simple way to do something, or advise you how to acquire a piece of equipment that will help you, but if you choose not to take that advice it is up to you.

Q ‘What will you tell my neighbours / others?’

A

Nothing. We have a strict confidentiality policy. We are unable to discuss you, or anybody else, without your permission. However we do ask for permission to involve other professionals if & when needed.

Q ‘What will you do if I'm not happy after the care starts?’

A

Telephone us so that we can discuss the issue. We will sort it out together. Remember I'm not just a voice on the end of the telephone, you and your family, or representative, have met me. We have a robust complaints procedure that you will have a copy of in your folder.

Q ‘How do I know my relative will be safe in your care?’

A

All staff are checked to comply with current legislation.
All staff have protection of vulnerable adults training/safeguarding.
All staff have the appropriate training to be able to deliver the care required.
All staff have supervision.
All staff record their visit and tasks on the communication sheets.

Q ‘What is the Barring Scheme?’

A

Ensures that those who have harmed or mistreated vulnerable adults in their care cannot work with vulnerable adults again.
It is a legal requirement to report any care worker that has harmed or stolen from people in their care.